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Helpdesk Service
The goal of IT Help
Desks and tech support centers is to provide product information,
product use information, and technical assistance on web sites that are
accessible 24 hours a day, 7 days a week. This role is expanding as
firms seek to outsource a greater breadth of solutions to a fewer
number of service providers. The help desk has now become a hub of the
enterprise, delivering greater value to the business as a whole.
IT Help Desks at
traditional call centers in India have been transformed into modern
customer information centers (CICs) or contact centers. The role of
tech support has expanded to include telesales both pre and
post-sales technical support, product support, technical applications
and support, customer support services, network tech support, onsite
tech support, remote support, remote IT infrastructure management
services.
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